about paup*to orderversionsmacintoshportabledoswindowssupportfaqtech exchangedownloadsknown problemsmailing list

How to Contact paup-support

If you are unable to find the information in the sources given above or you discover a possible bug you may contact support at Please remember that we are not a giant software company with a staff of technical support specialists; we (Dave and Jim) will try to answer your questions but our time is limited (especially given the need to complete the 4.0 program and manual). There is a much greater chance that we can answer your question or fix the bug if you supply us with all of the following information:

  1. The version of PAUP* (e.g., PAUP* 4.0.1, Windows Interface).
  2. The make and model of the computer you are using (e.g., Dell OptiPlex GXa 300)
  3. The operating system and version (e.g., Windows NT 4.0).
  4. The question.
  5. If a bug, a list of all steps that led to the bug.
  6. If relevant, a copy of the data file and any other files (these will be kept strictly confidential).

Please be sure to check the "Known Problems" page before sending in a bug report. There is no need to report bugs that is already known. If there is any question as to whether your bug duplicates a known problem it would be better to send it in just in case.


Home | About PAUP* | To Order | Versions | Support | FAQ
Tech exchange | Known problems | Mailing list | Downloads